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Listen up Celebrity Tweeters! Apparently Nobody Cares! September 27, 2010

Posted by billyburnettgbc in conversational PR, new media, Online Reputation, pr, TweetVolume, Twitter.
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Twitter plans to launch a free analytics dashboard that will help its users – especially businesses – understand how others are interacting with their tweets. Announced by Ross Hoffman, a member of Twitter’s business development team, the tool will show you which tweets are spreading and which users are influential in your network.

Although bad news for third-party Twitter analytics tools, such as Klout, Omniture and Twitalyzer, it is likely to be welcomed by many as a step forward in the way we measure the beast that is social media – especially as it’s free!

Twitter is perhaps one of the best examples of the difficulties surrounding social media measurement, with retweets, followers and the ability for a topic to trend all playing a role in determining influence.

Only this week, Ashton Kutcher, one of the services most famous users with millions of followers, shown to have very little if any influence according to a study conducted at Northwestern University. These findings hit the wire a few months after social media analytics company Sysomos claimed that celebrities’ followers don’t have any influence, either.

It might all depend on how you crunch the numbers. Don’t forget that Justin Bieber used to consistently sit near the top of Twitter’s official trends list, and that one source close to Twitter claimed 3% of the network’s servers are dedicated to tweets from Bieber and the retweets from his followers.

Although the launch of this service is unlikely to be considered the defacto standard by every PR or marketing agency, especially as some have already invested in developing their own tools, it does provide an independent view for the client.


All of a Twitter – Measuring Online Reputations February 12, 2009

Posted by kewroad in Addictomatic, Flikr, Online Reputation, social networks, TweetVolume, Twitter, YouTube.
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Despite coverage appearing in media outlets, ranging from The Daily Mail to CNN, the 23rd January will be regarded by many as the day that Twitter became mainstream. This was the day that Britains two most famous Twitterers, Stephen Fry and Jonathon Ross, set the micro-blogging service alight as they discussed their love of the online tool on Ross’s comeback programme. Combined with Stephen being subsequently trapped in an elevator, the media landscape is now abuzz with news about Twitter and its abundance of followers.

With Twitter now being accepted as mainstream, companies are now wondering how to measure and monitor their brand reputation in an increasingly digital landscape. It is now accepted that we have moved from a watch and listen to a search and share society, where people are having active discussions and forming opinions not via traditional outlets, but through social networks, forums, blogs, virals, RSS, UGC, link-building, wikis and of course Twitter.

Actively monitoring this array of digital outlets represents a new challenge to today’s brands looking to not only monitor their presence against competitors, but also to play an active role in these discussions.

For brand managers looking to provide a basic overview of how they are faring in the digital arena against their competitors, TweetVolume, a tool that scans and counts the number of times a word or phrase appears on Twitter, and Addictomatic, a tool that builds a one page summary of results from 18 sites ranging from YouTube to Flikr to Twitter, are great starting points.

With media now sourcing stories from a range of digital outlets, be it a Facebook group or Twitter thread, the ability to measure, monitor and engage with online resources is key to an effective PR strategy in todays increasingly digital ecosystem.